Privacy & Cookie Policy

1. Who We Are

Lifting Handling & Transport Solutions ("we", "us", or "our") operates the website lifting-longreach-haulage.co.uk. We provide lorry-mounted crane hire, contract lifting, and road haulage operations across Kent, Surrey, Sussex, Essex, and London.

For the purposes of applicable data protection law, we act as the Data Controller in respect of personal information submitted via this website, over the telephone, or through email communications.

2. Information We Collect

We only collect information necessary to prepare quotations, evaluate site logistics, execute lifting operations, and maintain statutory haulage records:

We do not collect sensitive special-category data, nor do we process online credit card transactions through this website.

3. Lawful Basis for Processing

Under the UK GDPR, we process personal data under the following legal bases:

• Contractual Necessity: Processing required to provide a price quotation, fulfill contract lift obligations, and coordinate road haulage deliveries.
• Legal & Statutory Compliance: Maintaining maintenance records, vehicle driver tachograph logs, health & safety risk assessments (RAMS), and accounting/tax records required by UK law.
• Legitimate Interests: Responding to client enquiries, preventing spam submissions on our forms, and ensuring the network security of our web infrastructure.

4. Information Sharing & Third Parties

We do not sell, rent, or trade your personal data with third-party marketing companies. We only disclose details to third parties strictly when required for operational execution:

• Site Authorities & Councils: When applying for highway permits, oversail agreements, road closure notices, or port access badges (e.g., Port of Ramsgate, Border Force facilities).
• Technical Service Providers: Secure UK/EU-based mail routing and web hosting infrastructure providers who handle message transmission.
• Legal & Insurance Authorities: In the event of an insurance claim, statutory equipment inspection, or lawful regulatory request.

5. Data Retention Periods

We retain personal data only for as long as necessary to fulfill the purpose for which it was gathered:

• Enquiries & Quotations: Unfulfilled enquiries are retained for up to 12 months in case of project resubmissions, after which they are deleted.
• Completed Lift Contracts & Invoices: Retained for 6 to 7 years in accordance with UK statutory accounting, tax, and insurance liability limitation periods.
• Lift Plans & RAMS: Retained to meet LOLER (Lifting Operations and Lifting Equipment Regulations) safety audit compliance.

6. Cookies & Tracking Technologies

Our modernized website uses minimal, privacy-friendly cookies:

• Strictly Necessary Cookies: Required for the fundamental technical operation of the website (e.g., security tokens, session states, and remembering your cookie preference).

We do not run aggressive behavioral tracking pixels, third-party advertising cookies, or fingerprinting scripts. You can disable cookies at any time via your browser settings.

7. Your Data Protection Rights

Under UK data protection regulations, you hold rights regarding your information, including: